Advice and support to Employer Groups
- The best advice on all the Schemes available to you and your employees.
- Introduction to all supplementary products beneficial to you, such as Gap Cover and Primary Care.
- Keeping you up to date with Prevalent Industry trends .
- Coordinating Wellness days in conjunction with management.
- Support HR with member enquiries.
- Assisting the employer with the monitoring and finalization of new applications.
- Conducting inducting sessions with new employees.
- Dynamically reporting on service trends within the employer.
Advice and support to Employees
- Access to a dedicated Member Care Line.
- Assistance to onboard new members.
- Education of available benefits and procedures.
- Representing the individual at Medical Schemes, Administrators & Healthcare Providers (Doctors, Hospitals, etc) to facilitate authorisations and resolve claim- and administrative issues.
A Member Care Line with a Personal touch
- No interactive Artificial-voice systems.
- Employees and their dependents have access to a dedicated member care line where you speak to a person immediately, without waiting in a queue.
- Employees can request to speak to a specific agent again and the agent stays dedicated to your enquiry until resolved to your satisfaction.
- We endeavour to keep you informed of progress with your enquiry, you will never need to call us again.
We represent several prevalent Open Medical Schemes and Restricted Medical Schemes; and continue to add value to this day.